Support
Help with Dominus, Gladiator Arena: Rise, Gladiator Arena: Sword & Glory and Space Pirates: Conquer.
Need help with a game?Email us with your player ID and device model. We usually reply within 24–48 hours on business days.
[email protected]How do I report a bug or technical problem?
Email [email protected] with the game name, your player ID, your device model and OS version, and steps to reproduce the problem. Screenshots or a short video help a lot.
Where do I find my player ID?
Open the game's Settings or Profile screen. Your player ID is shown there. Include it whenever you contact us so we can find your account quickly.
How do I get a refund for an in-app purchase?
Purchases are processed by Apple or Google, so refunds are handled by the store you bought from. On iPhone or iPad, use reportaproblem.apple.com. On Android, open Google Play > Profile > Payments & subscriptions > Budget & history. If an item you paid for did not arrive, email us with your store receipt or order number.
How do I delete my account and data?
Use the delete option in the game's settings, or email us from the address linked to your account. Full steps are on the account deletion page.
How do I report a player or offensive chat?
Use the in-game report option where available, or email [email protected] with the player's name, the game, and a screenshot.
Can I move my progress to a new device?
Yes, if your progress is linked to an account. Sign in with the same account on your new device. If you played as a guest and need help, email us your player ID from the old device.
How do I turn off personalized ads?
On iPhone or iPad, turn off Allow Apps to Request to Track in Settings > Privacy & Security > Tracking. On Android, delete or reset your advertising ID in Settings > Privacy > Ads. In the EEA and UK, you can also change your choice in the game's privacy settings, where available.
How quickly do you reply?
We usually reply within 24 to 48 hours on business days.